**NA** is the only option in the State/Province field in Single Course Application Symptom: **NA** is the only option in the State/Province field in the application on singlecoursemyapply.phoenix.edu Cause: The selection for Select your address is
Modified:
5/2/2017
|
#36037
Acceptable English Proficiency Tests Question: I have taken a different English proficiency test. Can I use this score instead of the Berlitz Online English Proficiency Test? Answer: Please speak to your enrollment representative about acceptable
Modified:
8/24/2010
|
#28484
Acceptable Professional Credits Question: What Professional Credits are accepted? Answer: Please contact your Enrollment Representative to determine if any Professional Credits you may have can be applied toward your application. Additional
Modified:
10/6/2014
|
#3032
Accessing a Scholarship Application Previously Started on www.phoenix.edu Question: How do I access a scholarship application previously started on http://www.phoenix.edu? Answer: To complete the scholarship application, navigate to the application
Modified:
3/13/2018
|
#47567
Account Nickname for Direct Deposit Question: What should I enter in the nickname field when I try to change my credit balance option to direct deposit? Answer: The nickname field is for your own reference. You can enter any descriptive name that
Modified:
3/28/2018
|
#31837
Application Center Does Not Prompt for Native Language Symptom: When proceeding through the application, I am not asked to provide my native language. Cause: This question will only display if a GED was received, instead of a high school diploma.
Modified:
7/5/2017
|
#47057
Application Center Password Reset Question: How can a new applicant change their password? Answer: A new applicant can change their password on the application center by completing the following: 1. Go to http://my.phoenix.edu/apply 2. Click on the
Modified:
6/11/2020
|
#48331
Application Login Error Symptom: When I try to log into my application, I receive one of the following errors: • Error while processing the request. Unable to process the request due to The issue might be due to maintenance downtime or capacity
Modified:
2/7/2019
|
#36947
Applying for Admission Question: How do I apply for admission to the University of Phoenix? Answer: To find out more about the University of Phoenix and potentially apply for admission, please call the University of Phoenix at 844-YES-UOPX
Modified:
10/16/2017
|
#25895
Authorization to Charge Form for Single Courses Question: How do I access the Authorization to Charge Form to store my credit card information? Answer: To access the Authorization to Charge form, perform the following: 1. Log in to
Modified:
6/17/2017
|
#17780
Authorization to Store Card Information Question: How can I add my credit card information for future charges to the admission application? Answer: This is no longer part of the application, but rather can be done from the Account tab in eCampus by
Modified:
1/20/2020
|
#48033
Berlitz Online Proficiency Exam Financial Questions Question: Who is the point of contact for Berlitz Exam financial questions or issues, such as how to get a refund for a duplicate charge on the Berlitz Exam? Answer: For any financial concerns,
Modified:
2/25/2015
|
#27984
Berlitz Online Proficiency Exam Frequently Asked Questions (FAQ) Question: Where can I locate the Berlitz Frequently Asked Questions (FAQ)? Answer: The FAQ for Berlitz can be found using the FAQs and STUDENT TEST GUIDE. Additional Information: For
Modified:
5/27/2015
|
#28486
Cannot Check Boxes in School Performance Fact Sheet (SPFS) Symptom: I am unable to check all boxes within the California School Performance Fact Sheet. Cause: This can be caused by the form not acknowledging the documents are being viewed.
Modified:
1/21/2020
|
#48370
Cannot Complete New User Registration on Single Course Symptom: After completing the required fields within the Single Course New User Registration page, I receive no response after clicking Next. Cause: This issue may be caused by one or more of...
Modified:
5/2/2017
|
#42760
Cannot Edit Date of Birth in Application Center Symptom: I am unable to enter my date of birth when attempting to register as a new user on the Application Center through a link provided by my Enrollment Representative. Cause: This can be caused by
Modified:
6/16/2020
|
#51270
Cannot Proceed Past Step 1 in iGrad Symptom: I am unable to proceed past Step 1 within Module 1 of the Entrance Counseling through iGrad, no response when clicking Step 2. Cause: This occurs when all tasks have not been completed within Step 1.
Modified:
4/10/2016
|
#46519
Cannot select local campus in the Application Center Question: Why can't applicants select a local campus when their advisor is allowed to enroll for the campus? Answer: Local campuses displayed are based off of the zip code listed within the
Modified:
6/15/2018
|
#47633
Cannot select University of Phoenix in Entrance Counseling Symptom: I cannot continue in the Master Promissory Note section of the Entrance Counseling after selecting the State and School name. Cause: This issue is caused by the school having been
Modified:
5/7/2014
|
#43336
Change Modality After Application Sent to Office of Admissions and Evaluations (OAE) Question: How do I change the Local Campus/Online modality after my application has been submitted to OAE or College Services? Answer: If the application has...
Modified:
10/31/2019
|
#35812
Completing a Program Change in Application Center Question: How do I complete a program change using the Application Center? Answer: To complete a program change in the Application Center, follow these steps: 1. Navigate to my.phoenix.edu/apply 2.
Modified:
1/29/2018
|
#48126
Completing Tasks After Application is Submitted Question: How do I get back to my completed application to complete tasks after submission? Answer: Perform the following to view completed application or complete tasks: 1. Log into
Modified:
5/21/2020
|
#51247
Continuing an Application Question: How do I continue an application that I started previously? Answer: If you have started an application but never finished it, please use your existing login name and password to log into the application website.
Modified:
2/24/2015
|
#3034
Converting a Financial Paper Document into an Electronic Document to Upload Question: How can I convert a financial paper document into an electronic document? Answer: You can convert a physical document; for example tax forms, a passport, Social
Modified:
2/7/2019
|
#42619
Creating a Digital Signature to E-Sign a PDF Document Question: How do I add a digital ID to my Financial Aid Change form, or create a digital signature? Answer: To create and add your digital ID, perform the following steps: 1. Click the Student
Modified:
6/23/2018
|
#46946
Direct Loan Customer Support Question: How do I contact Direct Loan? Answer: To contact Direct Loan click on the link below: • https://studentaid.gov/help-center/contact Note: For assistance completing the sections of or issues with the
Modified:
1/15/2020
|
#44715
Disbursement Information Question: Who should I contact regarding questions on my financial aid disbursements? Answer: Technical Support does not have access to a student's financial information. You will need to contact Student Financial Services
Modified:
10/27/2018
|
#20209
E SCRIP-SAFE process when you receive the transcripts email Question: What is the E SCRIP-SAFE process when you receive the transcripts email? Answer: Perform the following steps to complete the process: 1. Click on the link from the email...
Modified:
5/21/2020
|
#51248
eCampus Navigation Issues Question: What steps can I take if I am seeing errors or general navigation issues on the eCampus Portal? Examples of issues: • Authentication errors • Access errors • Prompted for login • No response •
Modified:
2/4/2019
|
#37617
Edit Transcript Request Form in the Application Center Question: How do I edit an Electronically Signed transcript request form in App Center? Answer: Follow the steps below when editing a signed transcript request form: 1. Click Edit the...
Modified:
4/27/2017
|
#47594
